Eazyo

Eazyo lets hotel, resort & spa guests order items from restaurants, kiosks or retails stores on property. Orders can be delivered, set for pick up, or sent to a visitors room.

The biggest challenge was solving for the large geographical area and a historically manual process of moving servers across the property to find guests. This workflow impacted the guest experience and negatively impacted the bottom line.

Facilitating design sprints & meeting with property operators, I worked with Eazyo to design a solution for employees & managers to locate users on the property, keep them updated about the status of their orders, and allow them to complete an order their smartphones.

We were able to increase guest re-order rate by 62% and drive up average order rate amount by 8%.

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